The company adheres to the business philosophy of focusing on customer needs and aiming at customer satisfaction, and constantly innovates in management, technology, products, engineering, services and other aspects, surpasses itself, provides high-quality products and better services that meet the requirements for the majority of users, and continues to serve China's intelligent construction!

Our technical service system is sound and standardized, and the customer service center of the company's headquarters is equipped with a full-time and experienced professional team of technical support engineers, who can be sent to various places at any time for professional guidance, technical training, support and after-sales service, and respond to customer requirements at any time.

Our technical service engineers are all graduated from computer software engineering, automation, electronics and computing technology, of which 85% have a college degree or above. With many years of work experience, familiar with various applications in the power system industry, and after strict training, familiar with the knowledge of electric energy metering products, and has rich experience in on-site technical services. And for the technical specifications of electric energy metering products have been strengthened training, so that our technical service engineers have mastered the customer's demand for electric energy metering products, and laid a solid foundation for technical services.

◆ Technical service system: It is composed of Call Center, application service group and research room, constituting a three-tier service system.

◆ On-site service system: composed of sales departments and service engineers in various provinces, keep a close spatial distance from users, and can send people to the user's designated site in a short period of time to solve problems for users.

Service Commitment:

1. 7×24 Hot Line: The company's headquarters has a 24-hour service hotline 7 days a week, which uses the remote diagnosis function to solve the problems raised by users at any time.

2. Whole-process service: Our company will provide the corresponding technical guidance, technical cooperation, technical training and other services related to the equipment related to this contract, such as engineering design, product supervision, inspection, civil engineering, installation, commissioning, acceptance, performance acceptance test, operation and maintenance.

3. Installation training: according to the actual installation requirements of the customer, send sufficient and experienced technical service personnel to the site for technical services, responsible for solving the manufacturing quality and performance problems found in the installation and commissioning of the contract equipment, trial operation, etc., and can do the explanation and training of product technical performance, operation methods and problems that should be paid attention to in use and common troubleshooting methods according to user needs.

4. On-site service: The company will respond within 1 hour and send experienced technical engineers to the site within 24 hours according to the distance of the location, and submit the solution within 3 working days to ensure that the user is reasonably satisfied with the results

5. Upgrade service: When the version of the system is upgraded, our company will provide a full set of upgrade services free of charge to ensure the continuous use of the product. Upgrade services include: data backup; application upgrades; database upgrades; data recovery; Upgrade training guidance, etc.

6. Regular maintenance: During the use period of the product, our company will regularly monitor the use of the product remotely or on-site, carry out preventive maintenance, and inform the customer of the results.